Airways Hotel has spent the last 4 years in a continuous upgrade program that has seen such introductions as Deli KC’s, hotel butler service, the day spa, the Health and Racquet Club and a transformation at the Poolside Restaurant. It is services and facilities such as these that have contributed to the winning of this award.
However, Airways Hotel General Manager Kevin Yaxley has his sights set on even greater levels of guest service. Speaking with the staff and management upon learning about the award, Yaxley said “This is recognition of our efforts, but at the same time means that our guests will have even greater expectations for even better service”. This will be achieved through the spending of over K750,000 this year alone on staff training and the introduction this year of new guest services and facilities such as in room Nespresso coffee machines, the opening of the Executive Business Centre 24 hours a day and personal VAIO laptop computers in the Orchid Club Floor suites.
However, 2009 is set to be the most exciting ever in the 21 year history of the hotel. The construction of the 63 hotel suites in the luxurious new Dakota Wing is on track and due to open in June 2009. Additionally, plans are currently being drawn up to construct a stand alone Airways Hotel School to be operated in conjunction with the Emirates Academy from Dubai and L’Ecole Hotelerie Lausanne. This full time training facility will be an integral part in providing the training and service essential to match the facilities of the rest of the hotel. Courses will commence in September this year in temporary facilities and continue until the new hotel school is completed.
Having been the “Leading Hotel in Papua New Guinea” in 2007 and 2008, Airways Hotel is determined to continue to strive in leading the way for many years to come.